QloudRDP Refund Policy

We understand that sometimes things don’t go as planned, and we want to make sure you have a hassle-free experience with us.  Here’s everything you need to know about our refund process, explained in simple, easy-to-understand terms.

30-Day Money-Back Guarantee

We offer a 30-Day Money-Back Guarantee on all our RDP services. If you’re not completely satisfied within the first 30 days of your purchase, you can request a full refund, no questions asked!

How to Request a Refund?

Getting a refund is as easy as 1-2-3:  
  • Contact Us: Send an email to our support team at [email protected] with your order details and the reason for your refund request.
  • Review: Our team will review your request within 24 hours.
  • Refund Issued: If you’re eligible, we’ll process your refund within 7 business days.

Eligibility Criteria

To be eligible for a refund, please ensure:
  • The request is made within 30 days of purchase.
  • The reason for the refund is genuine (e.g., service issues, dissatisfaction with the product).

Non-Refundable Items

Certain items are non-refundable:
  • Domain registrations and renewals.
  • Custom setup fees.
  • Services that have been terminated due to violation of our Terms of Service.

Partial Refunds

In some cases, partial refunds may be granted:
  • If a service has been partially used.
  • If the refund request is made after the 30-day period but within a reasonable timeframe.

Refunds for Upgrades and Add-ons

If you’ve purchased any upgrades or add-ons, the refund policy will apply to the main service. Upgrades and add-ons might have separate refund terms, which will be clearly stated during the purchase.
  • Refund Process Timeline
  • Initial Review: 24 hours
  • Approval/Denial Notification: 48 hours
  • Refund Processed: 7 business days

Important Notes

Refunds will be processed through the original payment method. It may take additional time for the refund to reflect in your account, depending on your bank or card issuer. We reserve the right to refuse a refund if we suspect any fraudulent activities or abuse of our refund policy. Need Help? If you have any questions or need assistance with the refund process, our friendly support team is here to help! Contact us at [email protected]. Thank you for choosing QloudRDP. We’re committed to ensuring you have a fantastic experience with our services!
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