QloudRDP Refund Policy

All Tally on Cloud services are non-refundable once payment is made, except in the limited cases listed under "Refund Exceptions" below. This applies to:

• Tally Essential, Tally Ultra and Tally Infinity (private Tally servers)
• Tally Solo (shared Tally on Cloud)
• Custom Tally servers
• Additional users, upgrades and add-ons
• New orders and renewals
• Monthly, half-yearly and yearly billing terms

Tally services involve immediate server provisioning, TallyPrime or Tally ERP 9 installation and activation, data and TDL migration, printer configuration and other setup work. These costs are incurred from the start of the service and generally cannot be recovered.

Try Before You Buy

Before purchasing, you can request a free demo or trial login from our sales team. Use it to check performance, printing, software compatibility and access from your devices.

Refund Exceptions

A Tally on Cloud payment may be refunded only if:

1. We are unable to deliver the Tally server within 3 business days of payment due to an issue on our side. In this case, the full amount paid is refunded.
2. You are charged more than once for the same order. The duplicate payment is refunded in full.
3. The service develops a technical issue on our side during the paid term that our technical team is unable to resolve. Such cases are reviewed by management, and approval is discretionary. If a refund is approved:
   • Usage is charged in whole months from activation, with any part of a month counted as a full month.
   • Setup, installation and data migration costs are not refunded.
   • The cost of any Tally licence, TSS or TVU purchased with the service is deducted.
   • The balance, if any, is refunded. If the deductions equal or exceed the amount paid, no refund is due.

Cancellation

You can disable auto-renewal at any time from the client area. Cancellation does not result in a refund, and the service remains active until the end of the paid period.

If you request it within 7 days after your paid period ends, we will provide a backup of your Tally company data before the server is removed. After this window, data may be permanently deleted and cannot be recovered.

Tally Licences

TallyPrime, Tally ERP 9, TSS and TVU licences are products of Tally Solutions Pvt Ltd. Licences purchased through QloudRDP are subject to Tally Solutions' applicable terms and refund policies and are not refundable by QloudRDP.

Standard Windows and Linux RDP plans, including Admin, Forex, Rendering, Encoding and other listed RDP plans, include a 7-day money-back guarantee on the first order, whatever billing term you choose.

If you request a refund within 7 days of service activation, you receive 100% of the amount paid for that order. This includes applicable GST and any payment gateway or currency conversion charges.

The 7-day period is an evaluation period for checking server performance and suitability. It is not a free service period.

What Counts as a First Order

The guarantee applies once per RDP plan type per customer. If the same person or business orders the same plan type again, through the same or a different account, payment method or identity, the new order is not eligible.

Custom RDP Servers

Custom-configured and built-to-order RDP servers are not covered by the 7-day money-back guarantee. Our team will inform you of this before your order is placed.

Exclusions

A refund will not be approved, even within the 7-day period, in cases involving:

• Abuse complaints or violations of our Terms of Service or other published policies
• IP blacklisting or IP reputation issues caused by your usage
• Resource abuse or violation of our Fair Usage Policy
• Third-party applications or services restricting access because of the RDP's location or IP reputation

If a third-party application or service restricts access based on location or IP reputation, contact support. We may offer a one-time IP or location change where technically feasible. This review does not create a refund entitlement.

After 7 Days and Renewals

After the 7-day period, payments are non-refundable except as provided in Section 3. Renewal payments and plan upgrade charges are non-refundable, including upgrades made within the 7-day period.

You can cancel a service from the client area at any time to stop the next renewal. Cancellation does not result in a refund for the current billing period.

Quarterly, half-yearly and yearly plans are offered at discounted rates in exchange for commitment to the selected billing term. This section applies to RDP services only. Tally on Cloud services are covered by Section 1.

Voluntary Cancellation

If you voluntarily cancel a quarterly, half-yearly or yearly service before the end of the paid term, the unused portion is non-refundable.

Service Failure During the Paid Term

If a quarterly, half-yearly or yearly service develops an issue on our side during the paid term and our technical team is unable to resolve it, management may review the case. A refund is not automatic, and approval depends on the circumstances and our ability to resolve the issue.

If a partial refund is approved, it is calculated as follows:

1. Usage is counted in whole months, from activation until the service becomes unusable. Any part of a month counts as a full month.
2. The minimum billing period is one month. Usage is not calculated on a daily or hourly basis.
3. The usage is charged using the combination of our standard billing terms that covers the usage period, at the rates current when the service was purchased. It is not charged as a prorated share of the discounted term.
4. Any non-refundable items listed in Section 4 are also deducted.
5. The balance is refunded. If the deductions equal or exceed the amount paid, no refund is due.

Example: a yearly service is used for 3 months and 20 days. Because part of a month counts as a full month, this is treated as 4 months of usage. The usage is charged as one quarterly term plus one month at the monthly rate, not as 4/12 of the yearly price. The remaining balance is refunded.

The following are non-refundable:

• Tally on Cloud services, except for the limited exceptions in Section 1
• RDP services after the 7-day refund period, except as provided in Section 3
• Renewal payments
• Plan upgrade charges for any service, including upgrades made within the 7-day RDP guarantee period
• Voluntary cancellation of quarterly, half-yearly or yearly services before the end of the paid term
• Custom-configured and built-to-order RDP servers, and dedicated servers
• Software licences, domains and SSL certificates
• Payment gateway and currency conversion charges, except on refunds under the 7-day RDP guarantee, duplicate charges, or Tally non-delivery
• Services suspended or terminated for abuse or for violation of our Terms of Service or Fair Usage Policy
• Any item marked as non-refundable at the time of purchase

Payments made using Bitcoin, USDT or any other cryptocurrency cannot be refunded to the original payment method or to an external wallet address.

If a cryptocurrency payment is otherwise eligible for a refund, the approved amount is added to your QloudRDP account wallet as credit, based on the USD value we received. Wallet credit can be used for future QloudRDP invoices and services.

Where you paid GST on an order, the GST is refunded along with the approved refund amount. For a partial refund, GST is refunded in proportion to the amount refunded. A credit note is issued in line with applicable GST rules.

Compensation for downtime or service unavailability will be governed by the QloudRDP Service Level Agreement (SLA).

Downtime compensation, where offered, is provided as service extension and does not by itself create a refund entitlement or wallet credit under this policy.

1. Open a support ticket from your QloudRDP client area, or email [email protected].
2. Include your invoice number, service name and the reason for your request.
3. We will review your request within 2 business days.
4. Approved refunds are normally processed within 5-7 business days to the original payment method. Your bank or payment provider may take additional time to credit the amount.
5. Eligible cryptocurrency refunds are issued as QloudRDP wallet credit under Section 5.

For the 7-day RDP guarantee, the request must be submitted within 7 days of service activation. The date the ticket or email is received is treated as the request date.

Please contact us before initiating a chargeback so we can review and resolve the issue directly.

If a chargeback is initiated for a payment that is not refundable under this policy, we may suspend the related account and services while the dispute is reviewed.

This policy applies to all QloudRDP customers, including existing customers, from the effective date shown above. It governs all refund requests, renewals and cancellations made on or after that date.

We may update this policy from time to time. The updated version will be published on QloudRDP.com with a new effective date and will apply from that date.

For refund requests or questions about this policy:

• Email: [email protected]
• Phone: +91 92785 99315
• Registered office: Qloudin Technologies Pvt Ltd

If you are not satisfied with how your refund request was handled, you may contact our Grievance Team:

• Grievance Team: QloudRDP Support Team
• Email: [email protected]

We will acknowledge grievances within 48 hours and aim to resolve them within one month of receipt.