QloudRDP Refund Policy
We understand that sometimes things don’t go as planned, and we want to make sure you have a hassle-free experience with us. Here’s everything you need to know about our refund process, explained in simple, easy-to-understand terms.30-Day Money-Back Guarantee
We offer a 30-Day Money-Back Guarantee on all our RDP services. If you’re not completely satisfied within the first 30 days of your purchase, you can request a full refund, no questions asked!How to Request a Refund?
Getting a refund is as easy as 1-2-3:- Contact Us: Send an email to our support team at support@qloudrdp.com with your order details and the reason for your refund request.
- Review: Our team will review your request within 24 hours.
- Refund Issued: If you’re eligible, we’ll process your refund within 7 business days.
Eligibility Criteria
To be eligible for a refund, please ensure:- The request is made within 30 days of purchase.
- The reason for the refund is genuine (e.g., service issues, dissatisfaction with the product).
Non-Refundable Items
Certain items are non-refundable:- Domain registrations and renewals.
- Custom setup fees.
- Services that have been terminated due to violation of our Terms of Service.
Partial Refunds
In some cases, partial refunds may be granted:- If a service has been partially used.
- If the refund request is made after the 30-day period but within a reasonable timeframe.
Refunds for Upgrades and Add-ons
If you’ve purchased any upgrades or add-ons, the refund policy will apply to the main service. Upgrades and add-ons might have separate refund terms, which will be clearly stated during the purchase.- Refund Process Timeline
- Initial Review: 24 hours
- Approval/Denial Notification: 48 hours
- Refund Processed: 7 business days